| |
We encourage feedback both good and bad from our customers in order to point out where we are doing things well and, more importantly, to highlight those areas where you would like to see improvements.
All such comments are welcomed.
 |
octopustravel.com Limited
21/F Greatmany centre
109-115 Queens Road East
Wanchai, Hong Kong |
|
For quick and efficient service, please contact the customer service centre for your area:
Hong Kong (all nationalities except Taiwan, Mainland China, Singapore, Thailand and Indonesia)
Email: customerservices.hk@octopustravel.com
Phone number: 852 2865 6848*
Fax number: 852 2294 0100
Hours: Mon-Fri 09:00 - 18:00 Sat 09:30 - 13:00
Please note that our opening hours will change over Christmas and New Year holidays:
25 December: Closed
26 December: Closed
27 December: Closed
1 January: Closed
02 January: Closed
Please contact the numbers featuring on your voucher in case of emergency. You can also send us an e-mail at customerservices.hk@octopustravel.com
Taiwan
Email: customerservices.tw@octopustravel.com
Phone number: 886 2 7701 8180*
China
Email: customerservices.cn@octopustravel.com
Phone number: 86 10 5816 7070*
Singapore
Email: customerservices.sg@octopustravel.com
Phone number: 65 65358470*
Please note that our opening hours will change over Christmas and New Year holidays:
25 December: Closed
26 December: Closed
31 Decembre: From 9am to 1pm
1 January: Closed
02 January: Closed
Please contact the numbers featuring on your voucher in case of emergency. You can also send us an e-mail at customerservices.sg@octopustravel.com
Thailand
Email: customerservices.th@octopustravel.com
Phone number: 66 26546161*
Please note that our opening hours will change over Christmas and New Year holidays:
31 Decembre: Closed
1 January: Closed
02 January: Closed
03 January: 2pm to 6pm
Please contact the numbers featuring on your voucher in case of emergency. You can also send us an e-mail at customerservices.th@octopustravel.com
Indonesia
Email:customerservices.id@octopustravel.com Phone number: 62 21 5700175*
Fax number: 62 21 5700065
Complaints
In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to octopustravel in writing or by email as soon as possible and we will abide by the following time-scales:
(i) an acknowledgement sent within 3 working days
(ii) a progress update within 10 working days
(iii) a substantive reply and conclusion within 14 working days
Should your enquiry not be resolved to your satisfactions, please contact us at:
Octopustravel.com Limited
21/F Greatmany Centre
109-115 Queens Road East
Wanchai
Hong Kong
Also quote your tour reference
*Calls may be recorded
|
